OATS joined forces with the MTA’s paratransit team and the consulting firm Globant in what is known as a “human-centered co-design” process, focusing on the lived experiences of paratransit customers, and their perspectives and solutions for a new product. OATS advised the app developer on best practices for designing technology for older adults, and mobilized Senior Planet members to help evaluate the design of the app and ensure that accessibility features were suitable for older adults. In addition to hosting focus groups and feedback sessions, OATS co-organized and facilitated a “Paratransit Mobile App Forum” that brought together stakeholders and seniors from across the city to participate in a design-thinking session at the MTA’s headquarters to address the challenges in the system that had been noted during the research phase of the project, and propose creative solutions that could help drive innovation in the system in the short term and into the future.