In January 2021, OATS and the Humana Foundation released the –Aging Connected: Exposing the Hidden Connectivity Crisis for Older Adults—report which found that nearly 22 million older Americans continue to lack broadband access at home. Crucially, it laid out the steps to achieve the goal of eliminating the age-based differential in-home broadband use.

The Aging Connected initiative encouraged older Americans take advantage of the Affordable Connectivity Program (ACP), a government program that provides low-income Americans up to $30/month for broadband connections and up to $100 for a device for eligible households. Aging Connected hosted Remote Resource Fairs in cities across the country, where older adults heard directly from experts about low-cost Internet programs like ACP. It established a dedicated ACP hotline and a website where older Americans could find local, affordable providers. It created videos and resource guides, and offered affordable home internet and ACP workshop classes, in multiple languages, through Senior Planet. The Senior Planet team also connected with local organizations and government to boost in-person ACP sign-up efforts. These and other efforts to promote the ACP and help more older Americans get connected are ongoing.